What if my order is damaged?

We offer exchanges for size and color variations within 30 days of delivery or collection. We also provide replacements for the following cases:

• The product is defective or damaged
• The product is not what you ordered or not as described

To exchange for a different size/color:

1. Go to My Account > Returns
2. Select the ‘Log Return’ button
3. Choose the relevant order
4. Choose the relevant product
5. Select the “Reason for return” as “I want to exchange it for a different size/color” Note: If you do not see this return reason, your product is unfortunately not eligible for exchange. 
6. Select your preferred size/color
7. If applicable, complete any additional information as requested
8. Click the ‘Submit Return Request’ button

To request a replacement for defective, damaged, or incorrect products:

1. Go to My Account > Returns
2. Select the ‘Log Return’ button
3. Choose the relevant order
4. Select the item you want to return, and choose the most relevant ‘Reason for Return’
5. Select the “Preferred outcome” as “Replace item”
6. If applicable, complete any additional information as requested
7. Click the ‘Submit Return Request’ button

If you have any questions or need assistance with your return or exchange, please feel free to contact us. We’re here to ensure your satisfaction with every purchase.

Additional Info:

• We only accept returns for broken or damaged items. 
• Return cost is at the expense of the client.

You will receive updates on the status of your return via email. You can also track your return by going to My Account > Returns.