Frequently asked
questions

Have questions? We have answers!

TrendyBuy.Store is an online store offering a wide range of products including fashion items, electronics, home goods, and more.

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order.

You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

We accept various payment methods including credit/debit cards, EFT, and bank transfers. You can find a full list of accepted payment methods during the checkout process.

Yes, you can track your order through your account dashboard. Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the status of your delivery.

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are delivered within 30 days after dispatch.

Our return policy allows you to return products within 1-2 days of receipt for a full refund or exchange. Please refer to our Returns Policy for more information.

You can contact our customer support team by phone at +27 (12) 883-3698 or by email at [email protected]. Our support team is available 8am – 8pm.

Yes, we take the security of your personal and payment information seriously. Our website is encrypted using appropriate technology to ensure that your data is protected.

Yes, we frequently run promotions and offer discounts to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers.

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