1. Contact Us: If your item is faulty or damaged, please contact our customer support team immediately. You can reach us via email at [email protected] or through our website’s contact form.
2. Provide Details: When contacting us, please provide the following details:
- Your order number
- A description of the issue with the item
- Clear photos and video showing the damage or fault
3. Assessment: Our customer support team will assess your case and provide instructions on how to proceed. Depending on the nature of the issue, we may offer a replacement, exchange, or credit to your TrendyBuy account.
4. Return the Item: If instructed, you may need to return the faulty or damaged item to us. We’ll provide you with details on how to do this, including any return shipping instructions or labels.
5. Resolution: Once we receive the returned item, we’ll inspect it and proceed with the agreed-upon resolution. This may include sending you a replacement item, issuing a refund to your original payment method, or crediting your TrendyBuy account for future purchases.
6. Feedback: Your feedback is important to us. Please let us know about your experience so we can continue to improve our service and products.
Note: Please report any issues with your item as soon as possible after receiving it. We’re here to help and want to ensure you’re satisfied with your purchase from TrendyBuy.
If you have any questions or need assistance, don’t hesitate to reach out to our customer support team. We’re here to assist you every step of the way!
