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Refunds and Disputes

We strive to ensure that every purchase meets your expectations.

However, if you encounter any issues with your order, we’re here to assist you with refunds and disputes. Here’s what you need to know:

1. Refunds:

  • Eligibility: Refunds are issued in accordance with our refund policy, which may vary depending on the nature of the issue.
  • Types of Refunds: Depending on the situation, we may offer refunds in the form of online store credit, a return to your original payment method, or a replacement item.
  • Processing Time: Refunds are typically processed within a few business days after the return is received and inspected.
  • Contact Us: If you believe you are eligible for a refund, please contact our customer support team with your order details and the reason for the refund request.

2. Disputes:

  • Resolution Process: If you encounter any issues with your order or have concerns about the product you received, please contact us first. We’re committed to resolving any disputes in a fair and timely manner.
  • Contact Customer Support: Reach out to our customer support team to discuss the issue and provide any necessary details or evidence.
  • Escalation: If you’re unable to reach a resolution through our customer support team, you may escalate the issue through our dispute resolution process.
  • Third-Party Mediation: In some cases, disputes may be resolved with the assistance of a third-party mediator or arbitration service.

3. Our Commitment:

  • Customer Satisfaction: Your satisfaction is our priority, and we’re dedicated to ensuring that you’re happy with your shopping experience at TrendyBuy.
  • Fair Treatment: We handle all refund requests and disputes with fairness, transparency, and respect for our customers.

4. Stay Informed:

  • Policies and Procedures: Familiarize yourself with our refund policy and dispute resolution process to understand your rights and options as a customer.
  • Regular Updates: We’ll keep you informed about the status of your refund or dispute resolution process and provide updates as needed.

If you have any questions or concerns about refunds or disputes, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way and ensure that you have a positive experience with TrendyBuy.

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