If you have already paid for your order:
Contact us below to check if your order is eligible for cancellation.
If you have not yet paid for your order:
Go to your Orders page, select the order you would like to cancel, and click the ‘Cancel Order’ button.
Can I make changes to my order after it has been placed?
It is not possible to add or remove items in your order. On selected orders, we could make changes to your scheduled delivery date, delivery address, shipping method, or assist with an order item cancellation.
If you have received your delivery notification Email and wish to cancel your order, select the Contact Us button below.
Why has Trendy Buy cancelled my order?
There are 3 main reasons why your order may need to be cancelled:
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Payment not Received: All our payment methods require payment to be made at checkout. If you do not complete payment within 24 hours, your order will automatically be cancelled.
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Stock Constraints: While we make every effort to make sure our stock information is accurate when you place an order, occasionally suppliers may run out of stock after an order has been placed.
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Unable to Deliver Your Order: An Email will be sent to you confirming your scheduled delivery date before each delivery attempt. We will automatically reschedule your delivery, contact you via email or telephone to confirm a new date if you were not available for delivery. If after 2 unsuccessful delivery attempts, we are still unable to reach you, your delivery will be cancelled.
If your order has been cancelled contact us.