Terms of use

Last Revised: 26 April 2024

1. Introduction

These Terms and Conditions govern the use of our online store, TrendyBuy.Store, and outline the terms of sale, delivery, and use of our website. By accessing or using TrendyBuy.Store, you agree to comply with these Terms and Conditions. 

1. Definitions

  • TrendyBuy.Store: Refers to our online store accessible at, related mobi-sites, and software applications.
  • We, us, our, or TrendyBuy: Refers to TrendyBuy.Store.
  • You, your, or user: Refers to any person accessing or using TrendyBuy.Store, including registered users.

2. Registration and Use of the Website

2.1. Only registered users may place orders on TrendyBuy.Store.

2.2. To register, you must provide a unique username, password, and personal details.

2.3. Your username and password must be kept confidential and used for personal use only.

2.4. By using TrendyBuy.Store, you confirm that you are 18 years of age or older. Users under 18 may only use the website with parental supervision.

2.5. You agree not to interfere with the proper functioning of TrendyBuy.Store or engage in any unlawful activity while using the website.

3. Sales and Availability of Stock

3.1. TrendyBuy may at its own discretion accept or reject orders based on availability and correctness of information.

3.2. Acceptance of your order occurs upon dispatch and delivery of the Goods to you.

3.3. Orders can be canceled before receiving a dispatch or delivery notice.

3.4. TV orders require a valid TV license number and account holder ID.

3.5. Placing items in a wishlist or shopping basket doesn’t constitute an order until completed.

3.6. Stock is limited and pricing may change without notice. TrendyBuy takes reasonable efforts to monitor and discontinue offers when stock is unavailable.

3.7. TrendyBuy relies on inventory information from Third Party Suppliers and bears no liability for inaccuracies.

3.8. Certain Goods may not be purchased for resale, and orders suspected of being for resale may be canceled.

3.9. Pre-order details are available in our Help Centre.

4. Payment

4.1. We are committed to providing secure online payment facilities using appropriate encryption technology.

4.2. Payment for Goods may be made via various methods, including debit card, credit card, direct bank deposit, electronic funds transfer, Instant EFT, cash on delivery, TrendyBuy Vouchers, and more.

4.3. Once you have selected your payment method, you will be directed to a secure site for payment.

4.4. Payment must be made within 2 hours of placing your order, except for cash on delivery orders.

5. Delivery of Goods

5.1. TrendyBuy offers only courier  methods of delivery via our third party courier services.

5.2. Delivery charges are subject to change without prior notice. The applicable charges will be displayed in your cart during checkout.

5.3. Delivery will be made within 7-30 days of receipt of payment, or you may elect to cancel your order.

5.4. TrendyBuy’s obligation to deliver a product is fulfilled upon delivery to the nominated address. TrendyBuy is not responsible for any loss or unauthorized use of a product after delivery.

6. Returns

6.1. Please refer to our Returns Policy for information about returning products, refunds, replacements, or repairs.

6.2. The Returns Policy is incorporated by reference into these Terms and Conditions.

7. Gift Vouchers & Coupons

7.1. TrendyBuy may offer physical or electronic Gift Vouchers and Coupons for use on the website.

7.2. Gift Vouchers and Coupons have expiration dates and specific terms of use.

7.3. Coupons may have fixed or percentage discounts and are subject to specific terms and conditions.

7.4. Coupons cannot be used to buy Gift Vouchers or other Coupons and cannot be exchanged or refunded for cash or credit.

8. Daily Deals and other discounted Goods

8.1. TrendyBuy may offer certain Goods at discounted prices as part of Daily Deals, App Only Deals, Bundle Deals, or other temporary deals.

8.2. The scope and terms of each deal will be outlined on the website.

8.3. Daily Deals are available for a limited time and quantity.

8.4. App Only Deals are exclusive to the TrendyBuy app.

8.5. Bundle Deals consist of multiple products sold together at a discounted price.

9. Errors

9.1. We take all reasonable efforts to accurately reflect the description, availability, purchase price, and delivery charges of Goods on TrendyBuy.Store.

9.2. We shall not be liable for any loss, claim, or expense relating to a transaction based on any error on the website, except for incorrect purchase prices, which will be refunded.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, you can contact us at:

Phone: +27 (12) 883-3698 Email: [email protected]

12. Dropshipping Policy

At TrendyBuy.Store, we operate using a dropshipping model. Here’s how it works:

12.1. Order Process: When you make a purchase on TrendyBuy.Store, we immediately procure the item from our suppliers on your behalf. We then dispatch the item directly to you, the customer, once it’s received from the supplier.

12.2. Guarantees and Warranties: Any guarantees or warranties provided by the manufacturer or supplier of the product will be passed on to you, the customer. We facilitate the process of warranty claims with the supplier whenever necessary.

12.3. Product Quality: While we ensure that the products listed on our platform meet our quality standards, the ultimate quality and performance are subject to the manufacturer’s specifications. Any issues regarding product quality will be addressed directly with the supplier through our communication channels.

12.4. Delivery Times: Delivery times may vary depending on the supplier’s location, stock availability, and shipping method. We provide estimated delivery times, but delays may occur due to unforeseen circumstances.

12.5. Order Tracking: Once your order is dispatched, we provide tracking information so you can monitor its progress.

12.6. Returns and Refunds: Our Returns Policy applies to all items purchased through our website. You can refer to our Returns Policy for information about returning products, refunds, replacements, or repairs.

12.7. Product Availability: While we strive to ensure that all products listed on our website are available for purchase, occasionally, certain items may become unavailable after an order is placed. If this happens, we’ll notify you and provide a refund for any amount paid for the unavailable item.

12.8. Responsibility: TrendyBuy.Store acts as an intermediary between you and the suppliers. We are responsible for procuring and dispatching the item, but we are not liable for any issues arising from its use or performance. Warranty claims and product-related issues will be directed to the supplier.

12.9. Modification of Terms: TrendyBuy.Store reserves the right to modify or update these terms and conditions at any time without prior notice. We encourage you to review these terms periodically for any changes.

13. Acceptance of Terms

By using TrendyBuy.Store’s services, you acknowledge and agree to these terms and conditions.

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