Privacy Policy

Last Revised: 26 April 2024

Our Privacy Policy

Welcome to the TrendyBuy Privacy Policy.

This Privacy Policy applies to all users of our website, related mobile sites, and software applications, collectively referred to as “our Platforms,” which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to set out how, why, and when TrendyBuy collects, uses, and processes your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices, or policies we may provide from time to time when we collect or use your Personal Information.

Your Consent: By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.


  • “Personal Information” and “process/processing” bear the same meanings as set out in POPI.
  • “We,” “us,” or “our” refers to TrendyBuy.
  • “You” and “your” refers to every person that accesses or uses our Platforms, also referred to as a user.
  • “Registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password, as well as other Personal Information, in order to order goods and services on our Platforms.

IF YOU ARE BELOW THE AGE OF 18: If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information.

What Personal Information We Collect and Process: When you become a registered user, we collect and process the following Personal Information:

  • Name and surname
  • Email address
  • Physical address
  • Gender
  • Mobile phone number
  • Online identifiers
  • Date of birth
  • Identification number

Information from Using Our Platforms: When you access our Platforms, whether or not you are a registered user, we may collect:

  • Log information, including information on how, when, and for how long you use our Platforms, the content you view, and search queries you submit.
  • Information about the equipment you use to access or use our Platforms.
  • Geographic location from which you accessed our Platforms.

Why Do We Process Your Personal Information: We process the Personal Information we collect and receive to:

  • Identify you
  • Verify your identity
  • Create a user account for you
  • Enter into a contract with you

As a registered user, we also process your Personal Information in order to:

  • Fulfill our contractual obligations to you
  • Provide you with information, products, or services you request
  • Communicate with you regarding our Platforms
  • Notify you about changes to our Platforms
  • Get feedback from you
  • Comply with legal or regulatory obligations

Retention and Restriction of Records: We keep your Personal Information for as long as necessary for the purposes outlined above and in accordance with the law.

User Tracking and Cookies: We may use cookies and user tracking to improve your experience on our Platforms. By accessing and using our Platforms, you consent to our use of cookies.

Opt Out from Direct Marketing: You have the right to opt-out of direct marketing communications by contacting us.

Who Else Gets to Process Your Personal Information: We may provide your Personal Information to:

  • Our employees, the staff of the companies in the TrendyBuy Group, and/or third-party service providers
  • Law enforcement, government officials, or other third parties when necessary
  • Third parties in the event of reorganization, merger, sale, or consolidation of our assets

Sending Your Personal Information Outside South Africa: We may transfer certain Personal Information outside South Africa for specified purposes, in compliance with POPI.

Securing Your Personal Information: We take appropriate technical and organizational measures to secure your Personal Information.

Know Your Rights: You have the right to view, correct, or amend your Personal Information. You can exercise your rights by accessing the Data & Privacy section of our Help Centre.

Lodge a Complaint with the Information Regulator: If you have any complaints about our Privacy Policy or our compliance with it, you can lodge a complaint with the Information Regulator.

Changes to Privacy Policy: This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy, and the version posted on our website at the time of use applies.

By using our Platforms, you agree to the terms of this Privacy Policy

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