Refund policy

At Trendybuy, all sales are final. We do not accept returns, exchanges, or refunds for any reason other than receiving a defective, damaged, or incorrect item.

Defective, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us within 30 days of receiving your order at msamh2650@gmail.com.

To help us process your request, please include:

Your order number

A description of the issue

Clear photos or videos showing the defect or damage

After reviewing your claim, if we determine that the product is defective, damaged, or the wrong item was sent, we will issue a full refund to your original payment method at no additional cost to you.

Non-Returnable Items

We do not accept returns or refunds for:

Change of mind

Incorrect size or color selected by the customer

Products that have been used, worn, or damaged after delivery

Sale or clearance items

Gift cards

Personalized or custom-made products

Exchanges

We do not offer exchanges. If you receive a defective or incorrect item, please contact us, and we will resolve the issue with a full refund if your claim is approved.

European Union Customers

If your order is shipped to the European Union, you may have additional rights under applicable consumer protection laws. These rights will apply where required by law.

Refund Processing

If your refund is approved due to a defective, damaged, or incorrect product, it will be issued to your original payment method within 10 business days after approval. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at msamh2650@gmail.com.

Contact Us

If you have any questions regarding this policy, please contact us at:

Email: msamh2650@gmail.com

This version is clearer and more consistent with a "no returns/no refunds except defective items" policy. Before publishing it, make sure it complies with the consumer protection laws in the countries where you sell, as some jurisdictions require return or cancellation rights that cannot be waived.