REFUND AND RETURNS POLICY

Thank you for choosing TrendyBuy LLC to purchase our wig products. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please refer to the refund and return policy below.

Refund Policy
Items Eligible for Refund

Items must be unused, undamaged, and in their original packaging.
Refund requests must be submitted within 7 days of receiving the item.
Please provide a valid proof of purchase or order confirmation so that we can process your refund request.
Items Not Eligible for Refund

Specially customized or personalized wigs are not eligible for refunds.
Items purchased during promotions or discounts are not refundable for non-quality issues.
Items damaged due to improper use or improper handling.
Return Procedure
Return Application
Please submit a return request form on our official website. Our customer service team will review and contact you within 48 hours for follow-up actions.

Return Shipment

Once you receive the return authorization, you need to ship the item back within 7 days.
Please ensure that the item is packaged protectively and track the package to ensure safe delivery.
Return Address

We will provide you with a detailed return address via email when the return request is approved.
Refund Processing
You will be notified by email once we have received and inspected the returned item. We will process the refund within 7 business days after confirming that the item meets the refund conditions.
Refunds will be made using the original payment method. If you paid by credit card, the processing time of the refund may be affected by your bank’s policy.
Other Terms
We are not responsible for delays caused by typhoons, earthquakes or other force majeure factors.
The customer is responsible for the return shipping costs unless the item is returned due to quality issues.
If you have any questions, please contact us through the customer service email ([email protected]) or phone (425.600.4726). Thank you for your understanding and support, and look forward to providing you with better service.