FREQUENTLY ASKED QUESTIONS

How do I choose the right wig for me?

We recommend that you choose a wig based on your face shape, skin tone and personal style. Our customer service team is also happy to provide advice based on your needs. You can contact our customer service for personalized advice.

What materials are your wigs made of?

Our wigs are made of high-quality human hair and synthetic fibers. The specific material information is detailed on the description page of each product.

How do I care for and wash my wig?

Different wig materials have different maintenance requirements. It is generally recommended to use a mild shampoo and conditioner and avoid excessive use of heat tools. We provide detailed care guides on our website for your reference.

Do you ship internationally?

We currently do not ship internationally.

The item I received is not what I expected, what should I do?

If you are not satisfied with the item you received, please submit a return request through our website within 7 days of receiving the item. Please make sure that the item meets our return policy.

How do I track my order?

Once your order has been shipped, we will send the tracking number by email. You can use this number to track the status of your package on our website or on the courier’s website.

How do I contact customer service?

You can contact our customer service team at [email protected] or by phone at (425.600.4726).

Can I cancel or modify my order?

You can cancel or modify your order within 48 hours of receiving it. After this time, we may have already started processing your order and cannot guarantee that your cancellation or modification request will be fulfilled.

I’m having trouble checking out, what should I do?

First, please check that all your information is correct and that your network connection is working properly. If the problem persists, you can contact customer service for help.